Full-Time Store Manager Designate
NOTE: This job listing has expired and may no longer be relevant!
Job Description
Role Profile
Store Manager Designate – Crawley/Brighton/Worthing Area
Hours
Full Time (39 hours over 5 days, including Saturdays)
Overall Purpose of Job
To successfully manage a BrightHouse store, maintain excellent customer service, lead the team and deliver the numbers.
Main Duties and Responsibilities
• Maintain an excellent level of customer service at all times and build lasting customer relationships
• Effectively manage and lead a store team to drive performance to achieve all financial and commercial KPIs
• Ensure the successful implementation of store standards in merchandising, sales performance and retention
• Ensure effective management of all staff through training, performance management, and reviews
• Monitor and control the store operating cost structure and review all key financial information, implementing corrective action to improve performance as required
• Control all stock, ensuring product depreciation and maintenance is managed to budget, in order to maximise product profitability
• Complete and reconcile regular stock inventories and adhere to internal audit standards
• Recruit and select colleagues in line with the Company recruitment process
• Strictly adhere to the laws and legislation that govern and regulate our business and ensure compliance in line with the Company’s responsible lending policy
• Ensure compliance to Company standards of all operating policies and procedures
• Ensure attendance and participation on all Company training and development programmes for self and team
Key Measures
• Level of store financial & commercial performance against targets
• Level of customer service and retention against target
• Low level of customer complaints
• Successful completion of Company training updates
Skills and Competencies
• Delivers excellent customer service, building strong relationships
• Creates and articulates a clear sense of purpose and direction
• Plans, prioritises and monitors progress against clear objectives
• Fosters strong team ethos
• Utilises resources effectively to achieve commercial and financial KPIs
• Identifies trends and developments, and responds decisively
• Is self motivated to achieve high standards
Education/Knowledge
• Educated to GCSE standard or equivalent
• Understanding of how to drive and motivate a successful team
• Financial profit and loss understanding
• Awareness of relevant legislation of working in a customer focused, regulated environment
Experience
• Proven track record in a commercial, preferably retail organisation
• Success in previous management roles
• Effective people management and development
• Collections experience would be beneficial
• Working in a regulated business
Essential
• Full driving licence
• PC literate
Reward & Benefits
• Bonus Scheme (up to 25% base salary)
• Stakeholder Pension
• Childcare Vouchers
• Staff Purchase Scheme
• 20 Days Holiday plus 8 statutory days
How to Apply
To apply for this position, please submit your CV here
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