Part-Time Sales Advisor
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Job Description
Role Profile
Sales Advisor – Margate
Hours / Pay
Part Time (20 hours over 5 days, including Saturdays) with Competitive Salary + Bonus & Benefits
Overall Purpose of Job
To support the achievement of BrightHouse store sales and customer growth targets through effective needs-related selling, customer service and retention.
Main Duties and Responsibilities
• Maintain an excellent level of customer service at all times and build strong customer relationships
• Follow the BrightHouse sales process, ensuring full customer understanding and accuracy of completed agreements
• Ensure compliance in line with responsible lending guidelines alongside Credit & Risk score-carding
• Arrange the delivery of products, and book service
• Generate new business over the telephone and in store
• Resolve problems where possible and refer to management when appropriate
• Receive and correctly process customer payments and conduct effective till talk
• Maintain up to date store files on all current and past customers and up to date Records of Achievement
• Display and merchandise Company products as required
Key Measures
• Level of customer service and retention against target
• Level of sales against target
• Successful completion of Company training updates
Skills and Competencies
• Has a friendly and outgoing manner that can build lasting relationships with customers
• Is reliable and resourceful, with the ability to adapt to multiple demands
• Achieves challenging targets, particularly around customer service
• Is confident with strong influencing and listening skills
• Works well within a team environment
• Is self motivated to achieve high standards
Education / Knowledge
• Educated to GCSE standard or equivalent
• Enjoys providing good customer service
• Understanding of retail environment and selling techniques
• Good understanding of relevant products
Experience
• Previous job experience in dealing with customers
• Proven track record in a retail sales environment
• A level of administration experience in previous roles
Essential
• PC Literate
Reward & Benefits
• Bonus Scheme
• Stakeholder Pension
• Childcare Vouchers
• Staff Purchase Scheme
• 20 Days Holiday plus 8 statutory days
How to Apply
To apply for this position, please submit your CV here
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