30 Jan 2014

Part-Time Customer Service Administrator

BrightHouse – Posted by Wright Recruitment – Wakefield, England, United Kingdom

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Role Profile

Customer Service Administrator – Wakefield

Hours / Pay

Part-time (20 Hours) with Competitive Salary + Bonus & Benefits

Overall purpose of Job

To provide efficient clerical support in all areas of administration including planning deliveries and follow through to customer satisfaction.
To support accurate asset control processes throughout the CSC.

Duties and Responsibilities:

• Process stock that comes into the service centre – allocate stock to stores and customers
• Maintenance of accurate records regarding stock and deliveries
• Providing customer service support to stores via telephone
• Arranging customer deliveries
• Resolving customer queries
• Collating customer service feedback
• To ensure that at all times a professional image is presented both in appearance and manner
• Maintain an accurate filing system
• Telephone answering and general administration duties
• Liaise with warehouse personnel to ensure accurate controls are maintained relating to both customers and stock alike
• To cover for other members of staff across other functions as circumstances require

Skills & experience (minimum requirements)

• Good communication skills both oral and written.
• Positive Customer care/contact skills.
• Strong keyboard skills.
• Ability to function as part of a team in addition to working without close supervision
• Good standard of general education-GCSE Maths and English.
• Administration/ clerical experience is desirable

How to Apply

To apply for this position, please submit your CV here

Job Categories: Administrator. Job Types: Part-Time. Job Tags: BrightHouse and customer service.

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